I help teams get confident with the systems, skills and processes they use every day. That means hands-on training, coaching and clear written guides, so the knowledge stays in the business instead of in one person's head.
I've been the learner who had to start from scratch. I changed career from printing to finance by going back to college. Since then I've taught myself advanced Excel, VBA, Access and SQL on the job, and I'm now working through CIMA and learning Python. I know what it feels like when training goes over your head, and what helps it land.
As a manager I've trained my own team and colleagues across the hospital on Excel, IT and our practice management system. I've coached people to grow in their roles and written down processes that used to live only in someone's head. The Learning Forge, my training and education brand, is where I'm taking that further.
Find where people get stuck, ask the same questions or work around a system, and what that costs in time and mistakes.
Build short, practical sessions and guides using the team's own data, screens and tasks, not generic examples.
Teach hands-on, in small groups or one-to-one, at a pace that works around the day job.
Leave behind written steps and follow-up coaching, then check whether the work actually changed.
The shift People who use their tools confidently, instead of working around them.
The shift A team that grows, rather than one that depends on its manager.
The shift Knowledge that survives holidays, handovers and new starters.
The shift Training material people actually open again.
A short review of where your team gets stuck with its systems and processes, with a prioritised training plan.
A focused set of practical sessions on one system or skill, plus written guides your team keeps.
Regular coaching, new-starter training and keeping guides up to date as your tools and team change.
Whatever my job title, developing people has always been part of it. I've built and led a team, trained colleagues across departments and documented processes so the business doesn't rely on any one person. I bring a manager's view of what training is for: better work, fewer errors and people ready for the next step.
No. Finance systems and Excel are where I've done the most, but the approach works for any system or process your team uses every day.
Either. Hands-on sessions work best in person; follow-up coaching and refreshers work well online.
Written guides and templates that belong to you, so new starters can use them without needing me.
Let's find out where training would make the biggest difference.
Get in touch